Dashboard
Real-time support operations overview
Wednesday, Sep 16
Open Tickets
8
+3 today
Resolved Today
2
+12% vs avg
Avg First Response
2m 14s
-18s vs target
First-Touch Resolution
88%
+4% this week
Tickets by Status
live2New
2In Progress
2Pending Customer
2Resolved
SPHI-0 Online
v0.9.4Handled
47
Auto-resolved
31
Escalated
9
Avg resolve
4.2m
Recent Activity
streamSPHI-0 auto-resolved TKT-1033
08:42
Maria Chen escalated TKT-1034
08:38
SPHI-0 drafted reply for TKT-1042
08:35
Sara Mancini opened TKT-1036
08:30
SPHI-0 re-indexed API-204
08:21
James Carter opened TKT-1042
08:12
Pipeline Snapshot
pipelineNew
2
Assigned
2
In Progress
2
Pending Customer
2